We Offer You…

Let us help you grow your business. All training delivered on-site and on-demand. Our carefully selected subject matter experts can advise you in in the following areas:

Service Excellence Every Day
Signature Course

Founded on the principles of driving excellence in every customer touchpoint, the course’s roots come from the hospitality industry and the program is based on these core values:

  • Great service is the essence of every successful company
  • The customer experience is the principal differentiator for every business
  • Every employee needs to know how their job and effort contribute to the bottom line

The program was developed specifically for FIU’s Chaplin School of Hospitality Professional Education division’s client base but has universal application for all industries.

The program helps clients identify and fortify knowledge/skill gaps to improve employee engagement, retention and optimize productivity using a simple, straightforward, easily executable service philosophy (the 3 B’s). It also examines corporate culture and finds ways to build on strengths and increase employee contribution.

This course is typically taught in single day or two-day formats for corporate groups and is adaptable for front-line roles, their direct supervisors, and general leadership of the organization.

  • Service Excellence Every Day

  • Service Excellence Every Day/Leadership for Service Excellence

  • Hospitality Skills Training/American Hotel & Lodging Educational Institute (AHLEI) Certification

  • Performance optimization/applying revenue management principals and gamification (for non-revenue managers)

  • Executive Coaching

  • Skill development, training and coaching

  • Sales training and coaching

  • Customized Leadership Training

    Modules include:

    Personal Branding, Emotional Intelligence, Strategic Decision Making, Diversity & Inclusion, Servant Leadership principles, Motivation, Authentic leadership, Leading through Change, Executive Presence, Leading in a VUCA Environment (Volatility/Uncertainty/Complexity/Ambiguity), Influence, Negotiation, Collaboration, team building exercises, public speaking

  • Assessment – DISC, StrengthsFinder, customized assessments built to suit

  • Employee engagement consulting

  • Knowledge transfer training

  • Customized training programs developed and delivered in Spanish

A smart investment in your business.

Companies choose our experts for their outstanding reputation, focus on customization, impressive facilitators and trainers with extensive industry experience.

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